Terms of Service

Last updated: October 7, 2026

These terms govern the use of Tourfy, a service of NOMADAI LLC (30 North Gould Street, Ste N, Sheridan, Wyoming 82801, USA) (“Tourfy”, “we”, “us”). By creating an account, using the service or paying for a subscription, the agency or company that signs up (“the customer”, “you”) agrees to these terms. If you accept them on behalf of a company, you confirm you have authority to do so.

1. The service

Tourfy lets tourism agencies connect their WhatsApp Business number to an AI assistant that answers customer inquiries, records leads and lets the agency’s team take over conversations from a web dashboard. Features may change over time; if we remove something significant, we will give you reasonable advance notice.

2. Account and users

• You are responsible for your account information and for the actions of the users you invite to your organization.
• Keep your credentials secure and tell us if you suspect unauthorized access.
• You must be at least 18 and use the service for business purposes.

3. Pricing and billing

• The subscription costs US$500 per month, unless we agree on a different price in writing. It is charged in advance at the start of each monthly period.
• Payments are processed by Stripe. The subscription renews automatically every month until you cancel.
• Prices exclude taxes in your country. If local law requires you to pay, withhold or self-assess taxes on foreign services, that is your responsibility.
• We may change the price with at least 30 days notice by email. The new price applies from the next billing period.

4. Cancellation and refunds

• You can cancel at any time by contacting us or from the billing portal. Cancellation takes effect at the end of the period already paid, and the service stays active until then.
• We do not refund partial periods or unused months, unless applicable law requires it or we agree otherwise in writing.
• If a payment fails, Stripe will retry it and we will notify you. If the balance remains unpaid 15 days after the due date, we may suspend the service until it is settled.

5. WhatsApp and Meta fees

• Your WhatsApp Business number and WhatsApp Business Account (WABA) belong to you. Tourfy connects to them through Meta’s official API.
• Meta charges your payment method directly for messages billable under its rates (for example, templates or messages outside the free window). Those charges are not included in the Tourfy subscription.
• You must comply with Meta’s WhatsApp Business and Commerce policies. If Meta limits, suspends or blocks your number or account, we are not liable, although we will help where we can.

6. Acceptable use

You may not use Tourfy to:

• Send spam or message people who have not given consent.
• Offer illegal, misleading or Meta-prohibited products or services.
• Attempt to access other agencies’ data, breach security or overload the service.
• Resell the service without our written permission.

We apply automatic abuse limits. We may suspend an account that breaches this section, notifying you when possible.

7. Artificial intelligence

• The assistant generates automatic replies from the information you provide (tours, prices, policies, FAQs). It can make mistakes or omit information.
• You are responsible for keeping that information up to date and reviewing important conversations. The assistant’s replies are not binding offers: final bookings, prices and conditions are confirmed by your agency.
• You can take over any conversation from the dashboard at any time.

8. Your content and data

• The content you upload and the conversations with your customers are yours. You grant us permission to use them only to operate, maintain and improve the service for you.
• For your end customers’ data, you are the controller and Tourfy acts as a processor on your behalf. You must have a legal basis to process that data and comply with the data protection laws that apply to you.
• Data processing is described in our Privacy Policy.

9. Availability

We work to keep Tourfy continuously available, but we do not guarantee uninterrupted or error-free service. The service depends on third parties such as Meta, OpenAI, Supabase and Vercel, whose outages can affect it. The service is provided “as is” to the extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, Tourfy is not liable for indirect damages, lost profits, lost sales or bookings, or data loss arising from use of the service. Our total liability for any claim is limited to the amount you paid us in the 3 months before the event giving rise to it.

11. Termination

Either party may end the relationship by cancelling the subscription. On termination you lose access to the dashboard. You can ask us to export your leads before cancelling and to delete your data as described on our Data Deletion page.

12. Changes to these terms

We may update these terms. For significant changes we will notify you by email at least 15 days in advance. Continuing to use the service after that date means you accept the new version.

13. Governing law

These terms are governed by the laws of the State of Wyoming, United States. Before any formal claim, the parties will try to resolve the dispute in good faith by email for at least 30 days.

14. Contact

NOMADAI LLC · 30 North Gould Street, Ste N, Sheridan, Wyoming 82801, USA · naia@naiaautomate.com